Q. DO YOU ACCEPT CHANGE OF MIND RETURNS?
A. Yes. All returns must be made within 14 days of the order delivery. If you are not happy with your purchase and wish to return an item, please contact us so we can assist you.
- Your order number
- The reason for your return if you are unhappy with the product.
- A photo of the product received.
All change of mind returns will incur a 20% restocking fee and must be returned at the customers own expense.
Q. WHAT IF THE ITEMS I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
A. Firstly, please accept our sincerest apologies. Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, damaged, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to correct your order as soon as possible.
Q. HOW LONG IS THE RETURNS PROCESS?
A. Processing returns may take up to 5 business days from the day we receive your return. A confirmation is sent when your return has been processed.
Q. WHEN WILL I RECEIVE MY REFUND?
A. All refunds will be credited to your original form of payment. If you paid by credit or debit card refunds will be sent to the card issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, please contact your bank or credit card company. It may take some time before the refund is posted to your account.