Refund Policy

Refund Policy

Not happy with your purchase? Please contact shop@kasiesroom.com. We are more than happy to try and assist you with any issues you may have. 

Order Modifications or Cancellation

After your order has been placed the details will be sent to our packing team within 24-36 hours. Once this occurs we are no longer able to make any changes to your order.

Order modifications, change of address, or a cancellation will only be accepted if the order has not yet been processed. Contact shop@kasiesroom.com and, if your order has not already been processed, we will be in touch to help with your request.

Refunds/Cancellations

Please note, there are no refunds or cancellations once your order has been processed, all order are processed within 24-36 hours of being placed. If you are still unhappy when you receive your product please contact us and we can organise for you to return it. 

Returning an Item

All returns must be made within 14 days of the order delivery. If you are not happy with your purchase and wish to return an item, please contact us. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send instructions. 

Customised items can only be returned if they are damaged or incorrect.

Damaged/ Incorrect Order

We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. If either of these rare occurrences happens and you have received an item that is incorrect, damaged, and/or defective please contact us within 7 days from receiving your order. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to correct your order as soon as possible.

Order Not Received

If your item has not arrived within 75 days after you placed your order, please contact shop@kasiesroom.com and we will promptly take care of you.

Shipping times can be longer for certain countries outside the USA, Canada, Australia and UK. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active. - Please see the top of the Shipping page for current COVID-19 affected shipping times. 

IMPORTANT: Unfortunately, we cannot be responsible if a package is undelivered because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.

We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery or packages stolen after delivery.

When Will I Receive My Refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card refunds will be sent to the card issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, please contact your bank or credit card company. It may take some time before the refund is posted to your account.